1. Expanding value-- building loyalty [videorecording]

by Jones, Thomas O. -- Harvard Business School Video (Firm); David Grubin Productions

Type: visual material Visual Material; Format: videocassette ; Type of visual material: videorecording ; Audience: Specialized; Publisher: Boston, MA : Harvard Business School Video, c1995Availability: Copies available for loan: Bissell Library [VC 658.8 EXP] (1). Actions: Place hold Add to cart
No cover image available
2. Making loyalty the mission [videorecording]

by Jones, Thomas O. -- Harvard Business School Video (Firm); David Grubin Productions

Type: visual material Visual Material; Format: videocassette ; Type of visual material: videorecording ; Audience: Specialized; Publisher: Boston, MA : Harvard Business School Video, c1995Availability: Copies available for loan: Bissell Library [VC 658.8 MAK] (1). Actions: Place hold Add to cart
No cover image available
3. Customer loyalty measuring, managing, making money [videorecording]

by Jones, Thomas O. -- Harvard Business School Video; David Grubin Productions

Type: visual material Visual Material; Format: videocassette ; Type of visual material: videorecording Publisher: Boston, Mass. : Harvard Business School Video [distributor], c1995Availability: Copies available for loan: Bissell Library [VC 658.8 CUS] (1). Actions: Place hold Add to cart
No cover image available
4. Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

by Stinnett, Bill.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : McGraw-Hill, c2005Availability: Copies available for loan: Bissell Library [658.834 STI] (1). Actions: Place hold Add to cart
5. Researching customer satisfaction & loyalty : how to find out what people really think

by Szwarc, Paul.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: London ; Sterling, VA : Kogan Page, 2005Other title: Researching customer satisfaction and loyalty.Availability: Copies available for loan: Bissell Library [658.812 SZW] (1). Actions: Place hold Add to cart
6. Africa is my home : a child of the Amistad

by Edinger, Monica; Byrd, Robert.

Type: book Book; Format: print bibliography bibliography; Literary form: fiction ; Audience: Juvenile; Publisher: Somerville, Massachusetts : Candlewick Press, 2013Availability: Copies available for loan: Elementary Library [JUNIOR EDINGER] (1). Actions: Place hold Add to cart
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