1. The experience economy : work is theatre and every business a stage

by Pine, B. Joseph; Gilmore, James H.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Boston, MA : Harvard Business School Press, 1999Availability: No copies available Checked out (1). Actions: Place hold Add to cart
2. Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers

by Spector, Robert.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Cambridge, Mass. : Perseus Pub., c2002Availability: Copies available for loan: Bissell Library [658.812 SPE] (1). Actions: Place hold Add to cart
3. The brave new service strategy : aligning customer relationships, market strategies, and business structures

by Gutek, Barbara A; Welsh, Theresa M.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : AMACOM, c2000Online Access: Table of Contents Availability: Copies available for loan: Bissell Library [658.812 GUT] (1). Actions: Place hold Add to cart
4. Best practices in customer service

by Zemke, Ron; Woods, John A.

Edition: 1st AMACOM ed. 1999Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Amherst, Mass. : New York, N.Y. : HRD Press ; AMACOM, 1999Availability: Copies available for loan: Bissell Library [658.812 BES] (1). Actions: Place hold Add to cart
5. Customer retention : an integrated process for keeping your best customers

by Lowenstein, Michael W.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Milwaukee, Wis. : ASQC Quality Press, c1995Availability: Copies available for loan: Bissell Library [658.812 LOW] (1). Actions: Place hold Add to cart
6. Customer loyalty : how to earn it, how to keep it

by Griffin, Jill.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : Lexington Books, c1995Availability: Copies available for loan: Bissell Library [658.812 GRI] (1). Actions: Place hold Add to cart
7. Developing a market orientation

by Deshpande, Rohit. -- Marketing Science Institute

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Thousand Oaks, Calif. : Sage Publications, c1999Online Access: Table of contents Availability: Copies available for loan: Bissell Library [658.83 DEV] (1). Actions: Place hold Add to cart
8. Spain's Civil War

by Browne, Harry.

Edition: 2nd ed.Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: London ; New York : Longman, 1996Availability: Copies available for loan: Bissell Library [946.081 BRO] (1), Eleftheriades Library [946.081BRO] (1). Actions: Place hold Add to cart
9. The customer service planner

by Christopher, Martin.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Oxford ; Boston : Butterworth-Heinemann, 1992Availability: Copies available for loan: Bissell Library [658.8001 CHR] (1). Actions: Place hold Add to cart
10. Total access : giving customers what they want in an anytime, anywhere world

by McKenna, Regis.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Boston, Mass. : Harvard Business School Press, c2002Availability: Copies available for loan: Bissell Library [658.812 MCK] (1). Actions: Place hold Add to cart
11. Customer loyalty : how to earn it, how to keep it

by Griffin, Jill.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : Lexington Books, c1995Availability: No copies available Actions: Add to cart
12. Aftermarketing : how to keep customers for life through relationship marketing

by Vavra, Terry G.

Edition: Rev. and updated.Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Chicago : Irwin Professional Pub., c1995Other title: After marketing.Availability: Copies available for loan: Bissell Library [658.812 VAV] (1). Actions: Place hold Add to cart
13. The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work

by Wellington, Patricia.

Type: book Book; Format: print ; Literary form: not fiction Publisher: London : Pitman Pub., 1995Availability: Copies available for loan: Bissell Library [658.812 WEL] (1). Actions: Place hold Add to cart
14. The turbocharged company : igniting your business to soar ahead of the competition

by Goddard, Larry; Brown, David (William David).

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Shaker Heights, OH : York Pub., 1995Availability: Copies available for loan: Bissell Library [658 GOD] (1). Actions: Place hold Add to cart
15. The innovator's dilemma : when new technologies cause great firms to fail

by Christensen, Clayton M.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Boston, Mass. : Harvard Business School Press, c1997Availability: Copies available for loan: Bissell Library [658 CHR] (1). Actions: Place hold Add to cart
16. Marketing services : competing through quality

by Berry, Leonard L; Parasuraman, A.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991Availability: Copies available for loan: Bissell Library [658.8 BER] (1). Actions: Place hold Add to cart
17. Marketing to win : strategies for building competitive advantage in service industries

by Sonnenberg, Frank K.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : Harper Business, c1990Availability: Copies available for loan: Bissell Library [658.8 SON] (1). Actions: Place hold Add to cart
18. Creating value for customers : designing and implementing a total corporate strategy

by Band, William A.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : Wiley, c1991Availability: Copies available for loan: Bissell Library [658.812 BAN] (1). Actions: Place hold Add to cart
19. Customer first : a strategy for quality service

by Walker, Denis.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Aldershot, Hants, England : Brookfield, Vt. ; Gower, c1990Availability: Copies available for loan: Bissell Library [658.812 WAL] (1). Actions: Place hold Add to cart
20. Quality value banking : effective management systems that increase earnings, lower costs, and provide competitive customer service

by Gray, Janet L; Harvey, Thomas W.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New York : J. Wiley, c1992Availability: Copies available for loan: Bissell Library [332.1068 GRA] (1). Actions: Place hold Add to cart
21. Customer capitalism : the new business model of increasing returns in new market spaces

by Vandermerwe, Sandra.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Naperville, Ill. : Nicholas Brealey Publishing, 1999Availability: Copies available for loan: Bissell Library [658.812 VAN] (1). Actions: Place hold Add to cart
22. Process mastering : how to establish and document the best known way to do a job

by Wilson, Ray W; Harsin, Paul.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : Quality Resources, c1998Availability: Copies available for loan: Bissell Library [658.562 WIL] (1). Actions: Place hold Add to cart
23. Customer service : empowerment and entrapment

by Sturdy, Andrew; Willmott, Hugh; Grugulis, Irena.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Basingstoke : Palgrave, 2001Availability: Copies available for loan: Bissell Library [658.812 CUS] (1). Actions: Place hold Add to cart
24. Customer loyalty measuring, managing, making money [videorecording]

by Jones, Thomas O. -- Harvard Business School Video; David Grubin Productions

Type: visual material Visual Material; Format: videocassette ; Type of visual material: videorecording Publisher: Boston, Mass. : Harvard Business School Video [distributor], c1995Availability: Copies available for loan: Bissell Library [VC 658.8 CUS] (1). Actions: Place hold Add to cart
No cover image available
25. The future of competition : co-creating unique value with customers

by Prahalad, C. K; Ramaswamy, Venkatram.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Boston, Mass. : Harvard Business School Pub., c2004Availability: Copies available for loan: Bissell Library [658.4 PRA] (1). Actions: Place hold Add to cart
26. Branded customer service : the new competitive edge

by Barlow, Janelle; Stewart, Paul.

Edition: 1st ed.Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: San Francisco, CA : Berrett-Koehler, c2004Availability: Copies available for loan: Bissell Library [658.812 BAR] (1). Actions: Place hold Add to cart
27. Revolutionize your customer experience / Colin Shaw

by Shaw, Colin.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Houndmills, Basingstoke, Hampshire ; New York, N.Y. : Palgrave Macmillan, 2005Availability: Copies available for loan: Bissell Library [658.812 SHA] (1). Actions: Place hold Add to cart
28. Building great customer experiences

by Shaw, Colin; Ivens, John.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002Availability: Copies available for loan: Bissell Library [658.812 SHA] (1). Actions: Place hold Add to cart
29. The customer service activity book : 50 activities for inspiring exceptional service

by Doane, Darryl S; Sloat, Rose D; Doane, Darryl S.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : AMACOM, c2005Other title: 50 activities for inspiring exceptional service.Availability: Copies available for loan: Bissell Library [658.812 DOA] (1). Actions: Place hold Add to cart
30. The power to predict : how real time businesses anticipate customer needs, create opportunities, and beat the competition

by Ranadive, Vivek.

Edition: 1st ed.Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : McGraw-Hill, 2006Availability: Copies available for loan: Bissell Library [658.703 RAN] (1). Actions: Place hold Add to cart
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