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Leading libraries : how to create a service culture /

by VanDuinkerken, Wyoma; Kaspar, Wendi Arant.
Type: materialTypeLabelBookPublisher: Chicago : ALA Editions, 2015Description: xvii, 167 pages : illustrations ; 23 cm.ISBN: 9780838913123 (print : alk. paper); ; ; .Subject(s): Public services (Libraries) | Library personnel management | Leadership | Customer relations
Contents:
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
List(s) this item appears in: BL: Anatolia Libraries Staff Development
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LSDC 025.56 LEDIdeas for librarians who teach : LSDC 025.5877 HERAn action plan for outcomes assessment in your library / LSDC 025.5 COLCollection management for the 21st century : LSDC 025.5 VANLeading libraries : LSDC 025.84 CARDigitizing your collection : LSDC 025.21 GUIGuide to collection development and management administration, organization, and staffing /

Includes bibliographical references (pages 153-161) and index.

Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.

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