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Leading libraries : how to create a service culture /

by VanDuinkerken, Wyoma; Kaspar, Wendi Arant.
Type: materialTypeLabelBookPublisher: Chicago : ALA Editions, 2015Description: xvii, 167 pages : illustrations ; 23 cm.ISBN: 9780838913123 (print : alk. paper); ; ; .Subject(s): Public services (Libraries) | Library personnel management | Leadership | Customer relations
Contents:
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
List(s) this item appears in: Anatolia Libraries Staff Development
Item type Location Collection Call number Status Date due
Books-14days Books-14days Bissell Library
East Wing
Library Staff Development Collection LSDC 025.5 VAN (Browse shelf) Available

Includes bibliographical references (pages 153-161) and index.

Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.

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