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Lean library management : eleven strategies for reducing costs and improving customer services /

by Huber, John J.
Type: materialTypeLabelBookPublisher: New York : Neal-Schuman Publishers, c2011Description: xxii, 197 pages : illustrations ; 23 cm.ISBN: 9781555707323 (alkaline paper); 1555707327 (alkaline paper).Subject(s): Library administration | Libraries -- Cost control | Public services (Libraries) | Organizational change | Organizational effectiveness
Contents:
Prologue. The power of a lean transformation -- 1. Recognize that service performance is the key to customer retention -- 2. Transform your change-resistant culture -- 3. Understand how delivery service chains drive your library's performance -- 4. Align your performance metrics with your delivery service chains -- 5. Transform your new book delivery service chain -- 6. Transform your customer holds/reserves delivery service chain -- 7. Transform your cost control philosophy to a lean service improvement philosophy -- 8. Transform your overall library service performance metrics -- 9. Transform your digital research delivery service chain -- 10. Transform your delivery service chain from a "push" to a "pull" philosophy -- 11. Think lean before the concrete is poured -- Afterword. Lean continuous improvement -- Appendix. More lean tools.
Summary: Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. [The author], a pioneer and leader in the 'lean manufacturing' movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply 'lean' principles and practice - how making small, simple changes in everyday routines will reap large time ... and money-saving results ...--Publisher's description. List(s) this item appears in: Anatolia Libraries Staff Development
Item type Location Collection Call number Status Date due
Books-14days Books-14days Bissell Library
East Wing
Library Staff Development Collection LSDC 025.1 HUB (Browse shelf) Checked out 2018-10-07

Includes bibliographical references and index.

Prologue. The power of a lean transformation -- 1. Recognize that service performance is the key to customer retention -- 2. Transform your change-resistant culture -- 3. Understand how delivery service chains drive your library's performance -- 4. Align your performance metrics with your delivery service chains -- 5. Transform your new book delivery service chain -- 6. Transform your customer holds/reserves delivery service chain -- 7. Transform your cost control philosophy to a lean service improvement philosophy -- 8. Transform your overall library service performance metrics -- 9. Transform your digital research delivery service chain -- 10. Transform your delivery service chain from a "push" to a "pull" philosophy -- 11. Think lean before the concrete is poured -- Afterword. Lean continuous improvement -- Appendix. More lean tools.

Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. [The author], a pioneer and leader in the 'lean manufacturing' movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply 'lean' principles and practice - how making small, simple changes in everyday routines will reap large time ... and money-saving results ...--Publisher's description.

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