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Cases in operations management : building customer value through world-class operations /

by Klassen, Robert David; Menor, Larry J.
Type: materialTypeLabelBookSeries: Ivey casebook series: Publisher: Thousand Oaks, CA : Sage Publications, c2006Description: x, 425 p. : ill. ; 23 cm.ISBN: 1412913713 (pbk.); 9781412913713 (pbk.).Subject(s): Production management -- Case studies | Industrial management -- Case studies
Contents:
Developing world-class operations. Industrie Pininfarina: the new customer decision ; Fell-Fab Products (A) ; Unicon Concrete Products (H.K.) Ltd. -- Process design. Earth Buddy ; Greaves Brewery ; Quinte MRI ; ING Direct Canada ; Celestica Inc.: Memory Business Unit ; Thera-Aid Medical Devices ; Introduction to process simulation ; Red Cross mobile blood clinics: improving donor service ; Introduction to inventory control and independent demand ; McLeod Motors Ltd. ; Iron Ore Company of Ontario ; VBF Tubing (Abridged) -- Planning and control. Greaves Brewery: bottle replenishment ; Yield management at American Airlines ; MacPherson Refrigeration Limited ; Lamson Corporation (R) ; Martin Trailers Limited ; Illustrious Corporation -- Project management. Note on project management fundamentals ; Gadget Toy Company ; H.M.S. Pinafore ; CPSim: the Critical Path Simulator (Windows version) ; Waterloo Regional Police Services: the CIMS Project -- Quality. LongXi Machinery Works: quality improvement (A) ; Blue Mountain Resorts: the service quality journey ; Noram Foods ; Hilcrest Auto ; Mutual Life of Canada: the group client service guarantee (a) -- Supply chain management. International Decorative Glass ; Spin Master Toys (A): finding a manufacturer for e-chargers ; Dabbawallahs of Mumbai (A) ; Daikin Industries ; Grocery Gateway: customer delivery operations ; Ladner Building Products ; Canadian Pharmaceutical Distribution Network -- Operations strategy. Butler Metal Products: focusing the factory ; Mitel Semiconductor ; Electrosteel Castings Limited ; Blinds To Go: invading the sunshine state ; ASIMCO International Casting Company (A) ; The Atlanta Symphony Orchestra ; Navistar: environmental management (A) ; Indian Oil Corporation Limited.: the Mathura Refinery.
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Includes bibliographical references.

Developing world-class operations. Industrie Pininfarina: the new customer decision ; Fell-Fab Products (A) ; Unicon Concrete Products (H.K.) Ltd. -- Process design. Earth Buddy ; Greaves Brewery ; Quinte MRI ; ING Direct Canada ; Celestica Inc.: Memory Business Unit ; Thera-Aid Medical Devices ; Introduction to process simulation ; Red Cross mobile blood clinics: improving donor service ; Introduction to inventory control and independent demand ; McLeod Motors Ltd. ; Iron Ore Company of Ontario ; VBF Tubing (Abridged) -- Planning and control. Greaves Brewery: bottle replenishment ; Yield management at American Airlines ; MacPherson Refrigeration Limited ; Lamson Corporation (R) ; Martin Trailers Limited ; Illustrious Corporation -- Project management. Note on project management fundamentals ; Gadget Toy Company ; H.M.S. Pinafore ; CPSim: the Critical Path Simulator (Windows version) ; Waterloo Regional Police Services: the CIMS Project -- Quality. LongXi Machinery Works: quality improvement (A) ; Blue Mountain Resorts: the service quality journey ; Noram Foods ; Hilcrest Auto ; Mutual Life of Canada: the group client service guarantee (a) -- Supply chain management. International Decorative Glass ; Spin Master Toys (A): finding a manufacturer for e-chargers ; Dabbawallahs of Mumbai (A) ; Daikin Industries ; Grocery Gateway: customer delivery operations ; Ladner Building Products ; Canadian Pharmaceutical Distribution Network -- Operations strategy. Butler Metal Products: focusing the factory ; Mitel Semiconductor ; Electrosteel Castings Limited ; Blinds To Go: invading the sunshine state ; ASIMCO International Casting Company (A) ; The Atlanta Symphony Orchestra ; Navistar: environmental management (A) ; Indian Oil Corporation Limited.: the Mathura Refinery.

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