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Moments of truth /

by Carlzon, Jan.
Type: materialTypeLabelBookPublisher: New York : Perennial Library, 1989, c1987Description: xiii, 135 p. ; 21 cm.ISBN: 0060915803 :.Subject(s): Scandinavian Airlines System -- Management | Aeronautics, Commercial -- Sweden -- Management | Airlines -- Sweden -- Management | Management | Corporate turnarounds -- Management | Aircraft | Commerce | Organization and Administration
Contents:
A moment of truth -- The Vingresor and Linjeflyg turnarounds -- The SAS turnaround -- Profession: leader -- Setting the strategy -- Flattening the pyramid -- Taking risks -- Communicating -- Boards and unions -- Measuring results -- Rewarding employees -- The second wave.
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Non Fiction 387.7 CAR (Browse shelf) Available

Reprint, with new introd. Originally published: Cambridge, Mass. : Ballinger Pub. Co., c1987.

A moment of truth -- The Vingresor and Linjeflyg turnarounds -- The SAS turnaround -- Profession: leader -- Setting the strategy -- Flattening the pyramid -- Taking risks -- Communicating -- Boards and unions -- Measuring results -- Rewarding employees -- The second wave.

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