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Close to the customer : 25 management tips from the other side of the counter /

by Donnelly, James H.
Type: materialTypeLabelBookPublisher: Homewood, Ill. : Business One Irwin, c1992Description: x, 214 p. ; 21 cm.ISBN: 1556235690.Subject(s): Customer services -- Management | Consumer satisfaction | Supervision of employees | Leadership
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