The new gold standard : (Record no. 160495)

000 -LEADER
fixed length control field 01934cam a2200313 a 4500
001 - CONTROL NUMBER
control field 15181056
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180628164238.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 080214s2008 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2008007056
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071548335 (alk. paper)
International Standard Book Number 9780071548335 (alk. paper)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)192109821
Canceled/invalid control number (OCoLC)184828462
System control number (OCoLC)ocn192109821
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 23
Classification number 658.4092
Item number MIC
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Michelli, Joseph A.,
Dates associated with a name 1960-
9 (RLIN) 83571
245 14 - TITLE STATEMENT
Title The new gold standard :
Remainder of title 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
Statement of responsibility, etc Joseph A. Michelli.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill,
Date of publication, distribution, etc c2008.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 284 p. :
Other physical details ill. (some col.) ;
Dimensions 23 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 265-271) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.
520 ## - SUMMARY, ETC.
Summary, etc This book weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Ritz-Carlton Hotels (Firm)
General subdivision Management
Form subdivision Case studies
9 (RLIN) 83572
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Leadership
9 (RLIN) 5351
Topical term or geographic name as entry element Total quality management
9 (RLIN) 7292
Topical term or geographic name as entry element Corporate culture
9 (RLIN) 7185
Topical term or geographic name as entry element Customer services
9 (RLIN) 5482
Topical term or geographic name as entry element Success in business
9 (RLIN) 58360
949 ## - LOCAL PROCESSING INFORMATION (OCLC)
b 11027225
k Non Fiction
n GRACT
x 658.4092 MIC
Copies
Price effective from Permanent location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Lost status Cost, normal purchase price Withdrawn status Source of acquisition Date last borrowed Total Checkouts Collection code Damaged status Barcode Shelving location Current location Full call number
2018-06-28Bissell Library2018-08-22 2018-06-28 Books-14days 28.00 YBP2018-07-181Non Fiction 11027225New Books AreaBissell Library658.4092 MIC
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