VanDuinkerken, Wyoma

Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. - Chicago : ALA Editions, 2015. - xvii, 167 pages : illustrations ; 23 cm.

Includes bibliographical references (pages 153-161) and index.

Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.

9780838913123 (print : alk. paper)

2014045790


Public services (Libraries)
Library personnel management
Leadership
Customer relations

Z711 / .V36 2015

025.5
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